Exchange & Return Policy

At UNNIRA, every piece of jewellery is carefully checked before dispatch. However, if you receive a damaged, defective, or incorrect product, we’re here to help.

Eligibility for Exchange & Return

• The request must be raised within 48 hours of delivery.
• An unboxing video is mandatory and must be recorded from the moment the package is opened.
• The product must be unused, unworn, and in original condition.
• Original packaging, tags, and invoice must be intact.
• Exchange/return is applicable only in case of damaged, defective, or incorrect items.

Resolution Options

Once your request is approved, one of the following will be offered:

• Exchange: Replacement of the same product or another product of equal value (subject to availability)
• Return: Store credit of the product value, which can be used for a future purchase on UNNIRA.Cash refunds are not offered.

Things to Keep in Mind

• Requests raised after 48 hours of delivery may not be accepted.
• Exchange or return may not be applicable if the unboxing video is missing or unclear.
• Products that show signs of wear, use, damage, or tampering after delivery may not qualify.
• Minor differences in color or finish may occur due to lighting, photography, or screen settings.
• Requests may not be approved if original packaging, tags, or invoice are missing.

How to Raise a Request - To initiate an exchange or return:

• Contact us via email / WhatsApp / Instagram DM (add your official contact details)
• Share your order number, issue details, clear images, and the unboxing video.
• Our team will review the request and respond within 2–3 working days.

We’ve designed our policy to protect both you and our jewellery, while making your shopping experience comfortable and transparent.